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Refund Policy

Effective Date: January 1, 2025

1. Our Commitment

At GameNight Hub, we are committed to providing excellent service and ensuring customer satisfaction. This refund policy outlines the circumstances under which refunds may be requested and processed.

2. Free Services

Our current board game recommendation quiz is provided free of charge. Since no payment is required for our basic service, no refunds are applicable for:

• Quiz completion and results
• Email recommendations
• Basic customer support
• Website access and usage

3. Future Paid Services

When we introduce paid services or products, the following refund conditions will apply:

3.1 Digital Products

• 30-day money-back guarantee for premium recommendation reports
• 7-day refund window for digital game guides and strategies
• No refunds after download of digital content (unless defective)

3.2 Subscription Services

• Prorated refunds for cancelled annual subscriptions
• No refunds for monthly subscriptions after the first billing cycle
• Full refund available within 14 days of initial purchase

3.3 Physical Products

• 30-day return policy for unopened board games
• Refunds processed within 5-7 business days after return receipt
• Customer responsible for return shipping costs unless item is defective

4. Refund Process

To request a refund for future paid services:

1. Contact our customer service at refunds@gamenighthub.com
2. Provide your order number and reason for refund
3. Allow 3-5 business days for review
4. Refunds will be processed to the original payment method

5. Non-Refundable Items

The following items/services will not be eligible for refunds:

• Customized or personalized products
• Gift cards and promotional codes
• Services already fully delivered
• Items damaged due to misuse or normal wear

6. Exceptions and Special Circumstances

6.1 Technical Issues

If you experience technical problems preventing you from accessing paid services, we will work to resolve the issue and may offer refunds or credits at our discretion.

6.2 Satisfaction Guarantee

We stand behind the quality of our recommendations. If you're not satisfied with a premium service, contact us within the specified timeframe to discuss a resolution.

7. Processing Time

Refunds will be processed within:

• Digital products: 3-5 business days
• Physical products: 5-10 business days after return receipt
• Credit card refunds: 5-10 business days (may vary by bank)
• PayPal refunds: 3-5 business days

8. Contact Information

For refund requests or questions about this policy:

Email: refunds@gamenighthub.com

Customer Service: support@gamenighthub.com

Phone: +33 1 23 45 67 89 (Business hours: 9 AM - 6 PM CET)

Address: GameNight Hub, 123 Rue des Jeux, 75001 Paris, France

9. Policy Changes

We reserve the right to update this refund policy as we expand our services. Any changes will be posted on our website and will take effect immediately upon posting.

10. Legal Rights

This policy does not affect your statutory rights under French consumer protection laws. You may have additional rights under local consumer protection legislation.